When it comes to health plans, member satisfaction must be a priority. It’s always been important—but with fierce competition and more choices than ever, it’s crucial to staying in the game. So, what do members really want from their health plan? Research shows that communication, engagement, and respect are essential. Keep reading for some actionable approaches you can use to improve member experience, including enlisting the help of our proven ChipRewards platform! #1: Enhance Communication First up is communication. Research has shown that one of the biggest reasons people leave their health plans is lack of communication! Streamlining this part
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