Do You Provide Excellent Customer Service to Your Incentive Program Members? We’re all familiar with the concept of customer service. And we’ve all been on the short end of the stick when attempting to get issues resolved as customers. Most of us, it’s safe to say, probably can recall the negative customer experiences more easily than the positive ones. In fact, most people would likely agree that, for some time now, the overall quality of customer service has been trending downward. There’s a very simple reason for that. For a stretch of several decades, customer service simply hasn’t been a
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